How can I invest with bitcogrand.com?
To make a investment you must first become a member of bitcogrand.com. Once you are signed up, you can make your first deposit. All deposits must be made through the Members Area. You can login using the member username and password you receive when signup.
I wish to invest with bitcogrand.com but I don't have an any ecurrency account. What should I do?
You can open a free PM account here: www.perfectmoney.is
You can open a free Payeer account here: www.payeer.com
You can open a free BitCoin account here: www.blockchain.info
You can open a free LiteCoin account here: www.coinpayments.net
You can open a free ADvcash account here: www.advcash.com
Who can participate in your program and do you accept investors from all countries?
Any individual or corporation from any country may open an account with us and we are happy to accept investors from any place in the world. The only condition is accepting our terms of service.
How does the referral program work and how much can I earn?
We offer a flexible affiliate program to our customers. It is a great way to make extra money. By inviting more people to our investment programs, or promoting our website using our banners or text ads you earn more of your referral deposit volume. You will instantly receive a commission from any referral that deposits to their account.
What amount of referral reward?
You have an opportunity to earn up to 10% of the deposit, made by your referrals.
Where I can find banners for advertising of the company's program in the Internet?
Log in to your account, then pass into the "Referral Link" section.
I want to change my payment data. How to make it?
Please contact us and we will update your account within 24 hours.
I forgot password. What should I do?
Click on forgot password link, enter your username or e-mail and follow instruction. You'll receive your account reset information by email.
What work schedule of the company's support service?
Business day, from 08:00 - 17:00 UTC.
What is the minimum and maximum amount that can be withdrawn?
Bitcoin minimum withdrawal amount is $1.70, and the maximum amount is not limited.
When can I withdraw funds from available balance?
You can withdraw funds from your available balance anytime you want and without any fee.
After I make a withdrawal request, when will the funds be available on my ecurrency account?
All withdrawals are processed instantly.
How long will it take to add deposit amount into my account?
Your account will be updated immediately as you deposit. BitCoin deposits will be accepted by script automatically, when the total number of confirmations is 1.
Can I make additional investments at any time?
Yes, there is no limitation. You can make as many deposits as you want.
Are additional deposits into the same account treated separately or they are simply added to the current principal?
Additional deposits into an account will be treated separately and its daily earnings calculated and paid depending on its investment date. It is not possible to merge one of your investment with another one.
What electronic payment systems are available in the company's program?
Do you offer compounding?
No, we do not offer compounding at this time. However, you can re-invest your interest and referral commissions if you wish to do so. All investments will be treated separately. It is not possible to merge your investment with another one.
I made a deposit and there is no active fund in transactions history. What do I need to do now?
Please send us your deposit details and we will update your account within 24 hours.
Can I withdraw funds using a different digital currency?
No, you can request a withdrawal to a payment processor that you have previously deposited from.
Can I have multiple accounts with you?
We will NOT tolerate multiple accounts per investor / IP.
If you use public computer or wish to register friends or family members using the same PC please consult with us first.
Do you offer support via telephone?
At the moment we don't offer such support, but it's in our "to do list as a future service addon for certain" high net investors.
We are always doing our best to reply fast to any support inquiry via our main contact channel Support Page
In case of technical problem or other questions, how can I contact you?
If you have questions or technical issues that you did not find in this F.A.Q section you are welcomed to contact our support team Support Page.